Belgian Development Agency
The Client: Enabel - Belgian Development Agency (Brussels, Belgium)
The challenge: To design and facilitate a workshop focused on co-creating a roadmap of actions around how Africa and Europe can work together towards a human-centered digitization.
The most challenging part was to facilitate the exchange between such a diverse audience: EU agencies, policy makers, civil society, NGOs, think tanks, private sector and ministries.
Approaches applied:
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User Research - Deep stakeholder mapping and needs discovery
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Design Thinking - Structured ideation and prototyping processes
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Art of Hosting Practices - Participatory leadership for complex group dynamics
Project Learnings:
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Purpose-Driven Discovery: Deep stakeholder inquiry reveals authentic needs beyond initial briefs
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Design Simplification: Streamlined frameworks maximize participant engagement and collaborative outcomes
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High-Stakes Delivery: Maintaining design excellence under compressed timelines and European Commission quality standards
Czech Foundation for Human Rights
The Client: Forum 2000 Foundation for Human Rights (Prague, Czech Republic)
The Challenge: Understand and quantify the transformative value and long-term impact that Forum 2000 conferences have generated for participants across multiple years of human rights advocacy.
The Solution: Design and execute comprehensive stakeholder research through in-depth interviews with policymakers and thought leaders from diverse Latin American countries.
Approaches Applied:
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User Research & Ethnography - Stakeholder inquiry and cultural context analysis
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Pattern Recognition - Trends analysis and thematic clustering for impact identification
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Coaching & Rapport - Active listening techniques and powerful questions.
Project Learnings:
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Synthesis & pattern recognition - Advanced ability to distill complex findings into actionable trend identification
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Political Communication - Navigation of complex political environments and stakeholder dynamics awareness
Expertise France
The Client: French agency for international cooperation (Paris, France)
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The Challenge: To co-create among members from 18 countries in Latin America the next green solutions from Euroclima+ program.
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The Solution: Design and orchestrate an intensive 4-day innovation sprint (15 hours)
Approaches applied:
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User Research - Deep stakeholder mapping and needs discovery
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Design Thinking - Structured ideation and prototyping processes
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Art of Hosting Practices - Participatory leadership for complex group dynamics
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Non-Violent Communication (NVC) - Conflict resolution and empathetic dialogue facilitation
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Scrum ceremonies - Agile sprint planning, reviews, and retrospectives for iterative progress
Project Learnings:
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Collective Intelligence: Diversity across stakeholders amplifies breakthrough thinking in co-creation processes
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Adaptive Design: Contingency frameworks ensure resilient innovation delivery under uncertainty
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High-Stakes Delivery: Maintaining design excellence under compressed timelines and European Commission quality standards
Arcelor Mittal
The Client: Energy sector company (Asturias, Spain)
The Challenge: Develop an Open Innovation strategy to connect the company with the broader innovation ecosystem.
The Solution: Design an innovation framework connecting corporate resources with startup agility. We developed and launched a spin-off venture from initial concept to market through strategic design processes.
Approaches Applied:
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Etnographic Research - Deep ecosystem mapping and stakeholder behavior analysis
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User Experience Design - UX/UI conceptualization for digital innovation touchpoints
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Design Thinking - Structured ideation and prototyping processes
Project Learnings:
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Brief Innovation - Always challenge initial assumptions to uncover deeper strategic opportunities
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Diversity Advantage - Cross-functional team backgrounds amplify creative problem-solving capabilities
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Rapid Iteration - Fast, low-cost experimentation accelerates learning and reduces market risk​
Nestlé UK
The Client: Mass consumption transnational company (London, UK)
The Challenge: Understanding purchasing patterns and daily habits of a specific market niche before product launch to ensure market-fit and consumer alignment.
The Solution: Design and execute comprehensive user research through in-depth interviews to analyze behavioral trends and identify authentic customer needs and motivations.
Approaches Applied:
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User Research - Deep stakeholder mapping and needs discovery
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Design Thinking - Structured ideation and prototyping processes
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Pattern Recognition - Trends analysis and thematic clustering for insight synthesis
Project Learnings:
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Inquiry Mastery - Strategic value of powerful questioning combined with deep active listening techniques
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Research Integration - Offline human insights are essential to validate and complement digital behavioral data
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Market Validation - Pre-launch consumer research prevents costly product-market misalignment and strategic missteps