IED Masters
Client: Design School (Madrid, Spain)
The challenge: To teach students from different Masters of Design subjects such as Innovation, Design Thinking and Creativity techniques,
Tools and frameworks applied:
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Learning by doing approach
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Design Thinking applied to real challenges
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Service Design and user experience fundamentals
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Digital Ethics and critical thinking
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Systems thinking toolbox
Lessons learned:
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Become aware of my creative process and how to use it in the best way.
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The importance of having a participatory and bi-directional dynamic in the class..
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A deep and conscious research from trustful sources
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To work under pressure and with tight deadlines
P4Q electronics
Client: Technology and design manufacturer (Bilbao, España)
The challenge: To accompany P4Q employees in the process of consolidating the self-management model.
Solution: A cultural transformation plan which included individual and team coaching sessions
Tools and frameworks applied:
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Ontological and Transformational Coaching
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Neuro-Linguistic Programming - NLP
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Systemic Thinking approach
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Effective communication and conflict resolution
Lessons learned:
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Active listening as the basis of any transformation process.
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Internal dynamics are repeated in a fractal manner throughout the organization.
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Self-management does not imply a lack of strategy or guidance
EFP
Client: European Federation of Periodontitis
The Challenge: Bring awareness among non-scientifical community about periodontitis disease
My role: Service and Strategic Designer
Results:
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Project selected to participate in “EuroPerio” Amsterdam´s annual EFP congress.
Tools and frameworks applied:
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Agile frameworks
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Design Thinking
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Ethnographic research
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Customer journey
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Blueprint
Learned lessons:
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Listen to what have not been said
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Building over the ideas of others
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To keep a detailed backlog of the evolution of the project
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In-depth research is the best back up for any solution