Santander
Client: Santander (Spain)
The challenge: To co-create with the managers from different departments the strategic plan and a roadmap of actions focused on the organization's digital transformation.
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Applied methodologies:
- Design Thinking
- Fundamentals of organizational coaching
- SCRUM
- Lean Start Up
Tools and frameworks applied:
- Rapid prototyping: MVP
- SCRUM tools: Creation of product backlog, user story maps and burn down chart
- Barrett's Pyramid
- Value proposition identification
- Staircase of abstraction
- Brainwriting, brainstorming
- Retrospective (different formats)
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Lessons learned:
- The importance of detail developing a session flow
- Content creation for a new line of business: Coaching for coaches
- The power of collective intelligence
Endesa
Client: Enabel - Belgian Development Agency (Brussels, Belgium)
The challenge: To provide workers with tools that will help them to bring the organizational transformation into their daily basis.
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Solution: Design and co-creation of a cultural transformation plan ad hoc for the organization.
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Methodologies applied:
- Design Thinking
- SCRUM
- Kanban
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Tools and frameworks applied:
- AS IS - TO BE diagnosis of the current situation and their foresight.
- In-depth interviews and ethnographic research with key collaborators.
- Co-creation of a congruent roadmap of actions aligned with the project strategy.
- Identification of change agents in the organization to foster transformation from within.
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Lessons learned:
- Empathize with employees at all hierarchical levels.
- How to translate research results in tangible actions.
- How to listen to what is not being said.
- Teamwork under pressure and tight deadlines.
P4Q
Client: Technology manufacturer (Bilbao, España)
​The challenge: To accompany P4Q employees in the process of consolidating the self-management model.
Solution: A cultural transformation plan which included individual and team coaching sessions
Tools and frameworks applied:
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Ontological and Transformational Coaching
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Neuro-Linguistic Programming - NLP
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Systemic Thinking approach
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Effective communication and conflict resolution
Lessons learned:
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Active listening as the basis of any transformation process.
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Internal dynamics are repeated in a fractal manner throughout the organization.
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Self-management does not imply a lack of strategy or guidance